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The easiest way to place an order is through our web shop cute.hr - moreover, you can send the order to [email protected] or by private message on our Facebook or Instagram page. To deliver your order, we need the following information: name, surname, address (street, house number, city), telephone number and payment method (cash on delivery, general money order, bank account transfer, internet banking).
You can pay for your online order by card, payment to our account (general payment slip/internet banking/ bank account transfer) or cash when receiving the package. Payment is also possible with Cute gift vouchers. Currently, when paying by card, it is not possible to pay in instalments.
We deliver on the territory of Croatia and the entire EU. In Bosnia and Herzegovina, Cute models can be ordered at www.cute.ba, and for shipping conditions to other countries, please contact us by e-mail at [email protected]
You can find a size guide with each product on the web shop, and if you have already worn Cute products, you will easily choose models from the Comfy, Flex and Wellness collections by comparing the S-M-L system with the Cute Classics. You can see a Cute size chart with instructions that will help you get the most accurate measurements here :)
We use 4 different materials to make Cute products; 100% cotton, Cotton blend (60% cotton, 40% PES), FiberFlexTM and Silky SoftTM. For each product, the fabric and maintenance of the material are listed. Read all the details about how to maintain our materials, as well as their advantages and disadvantages here.
Cute women's sizes 34 - 52 in the Classic collection are smaller than regular ones, so you will definitely need one to two sizes larger than your usual size. The new collections come in the S-M-L system that corresponds to regular sizes, so when you buy the Flex, Comfy and Wellness collections, you can choose the size you normally wear. The size chart is always available for easier selection.
Delivery to EU member states is free for orders over 40 EUR. For orders below 40 EUR, the delivery price is 3 EUR.
If we have all the products you order in stock in the main warehouse, we deliver most packages within 24 hours. After we hand them over to the DPD delivery service, you can expect your package between 3 and 5 working days. The status of the package can be tracked on DPD's website using the tracking code that we send you in the email after we submit the order to DPD.
We send the package tracking link in the notification email as soon as the delivery person picks up the package. You can also see the package number on your Cute profile.
It is possible that we will not deliver some packages within 24 hours if the ordered products are in another warehouse or in production. In the event that an error occurs and we do not have your ordered product in stock, we will contact you for further arrangements regarding delivery
You can return a product ordered online and get a refund for it. Please note that the product can be returned if you have not worn or washed it within 30 days of delivery. For a refund, it is necessary to send a request through the Cute portal for return / exchange. Returns to Cute boutiques are free, and collection by the delivery person is 25 HRK (the amount will be deducted from the amount of the return). If you paid for the order by cash on delivery, when filling out the refund form, you must enter the IBAN of the account to which you want the refund. Refunds are made within the statutory period of two weeks.
Most Cute products are produced in Croatia, and all products are designed and developed in Croatia within the Cute team. We are glad that we can proudly say that Cute is a Croatian brand.