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Purchase conditions

Terms of business CUTE ZAGREB d.o.o.

These conditions determine the procedure for ordering, payment, delivery and reclamation of products offered on the website / web store www.cute.hr (hereinafter: "Cute.hr"). By accessing this page, it is considered that the Customer has read these Terms of Business, understood them, and that the Customer accepts them with his order or purchase of products.

General provisions

Ordering products through Cute.hr is possible 24 hours a day, 7 days a week.
The seller is Cute Zagreb d.o.o. , Ilica 29, Zagreb, OIB: 92353011206.

The Buyer of the product is any natural or legal person who visits Cute.hr, selects the product, puts the product (s) in the cart and orders via Cute.hr and after receiving notification of order confirmation from the Seller, pays the purchase price in full.

The product is any item located on Cute.hr, and is marked with the price and item number. The images of the Products are for illustrative purposes only, and do not always correspond in all details to the Products that are actually available. Due to the possibility of individual adjustment of the monitor on the computer, differences in the perception of product colors by the human eye and the like, the Seller does not guarantee complete compliance of product colors with colors as seen by the Customer on his monitor screen.


The Product is considered ordered at the moment when the Customer selects the Product, puts the Product (s) in the cart and confirms the method of payment. Through Cute.hr, the Buyer is enabled to purchase all Products that are on the Seller's website.

Customers may be adults who accept these Terms of Business, which is confirmed by ordering the Product on Cute.hr. If a minor, completely or partially incapacitated person orders the Product, it is considered that he has done so with the consent of his legal representative and the Seller excludes.

Confirmation of order

The Buyer will receive the order confirmation notification by e-mail immediately after the order has been placed, which contains all the details prescribed by law and these Terms and Conditions. The seller reserves the full right to cancel the order at any time, and thus undertakes to make a full refund within the prescribed legal period. If the Buyer does not contact the Seller, it is considered that he has received an order confirmation and that he agrees with the price and terms of delivery of the Product.

Delivery and prices

Delivery is performed by the Seller through authorized courier services and post office.
All prices are expressed in Croatian national currency, Croatian kuna (HRK), including VAT. The highlighted prices of the Products on Cute.hr are valid for online purchases.


Ordered Products with delivery costs (if any), the Buyer will pay the Seller by cash on delivery or by bank transfer or credit card on Cute.hr through the e-commerce service provided by Zagrebačka banka.

Credit cards with which it is possible to make a purchase via Cute.hr are Visa, MasterCard or Maestro, card. When paying by credit card, the end of the order is also considered the end of the purchase on Cute.hr.

In the event that the Buyer orders the Product and refuses to receive or pay by cash on delivery, the Seller has the right to request from the Buyer reimbursement of postage and own handling costs. The buyer gives his consent to the stated obligation by completing the order on Cute.hr.

Method of payment

  1. Cash on delivery: The amount of the invoice is settled in cash when you pick up the package.
  2. Payment by credit cards: Visa, MasterCard, Maestro. When ordering Products through Cute.hr, and in order to successfully purchase the ordered Products, it is necessary to specify the credit card number and the date until which it is valid. Upon expiration of the complaint period, we will charge the card with the amount of the selling price of the retained Products increased by the amount of shipping and packaging costs.
  3. Payment by bank transfer: The amount of the invoice is settled by payment to the current account of Cute Zagreb d.o.o.


Payment security statement

The most modern standards in data protection are applied - Secure Socket Layer (SSL) protocol with 128-bit data encryption and MD5 algorithm. The ISO 8583 protocol ensures that the exchange of data between payment systems and card authorization centers takes place in a private network, which is protected from unauthorized access by a double layer of "firewall". ). More information on payment security can be found on the Zagrebačka banka website, or by clicking on the following links.


Privacy Statement

Personal data (name and surname, address, contact phone number, e-mail of the Buyer and payment data) are at the disposal of the Seller and the Seller undertakes to keep personal data carefully, in accordance with the applicable Personal Data Protection Act and other relevant regulations.

Personal data are known only to the competent persons who perform the necessary procedures in order to purchase and sell the Product successfully and correctly. If the data stated in these Terms of Sale are not entered, it will not be possible to purchase the Product via Cute.hr. Personal data is available manually and IT. Personal data submitted to the Seller may be forwarded to specialized companies and organizations that perform data processing services on behalf of the Seller, in relation to which each Buyer gives his explicit consent through ordering / purchasing Products through Cute.hr and accepting these Terms.

The data subjects may at any time obtain confirmation of the existence of such data, and may request access to the content and source of data, check the correctness or request completion or updating of data, or correction or deletion, request anonymity or prohibit the use of data due to violations of the law, and may oppose any use of data, if legally justified, by sending a letter to Cute Zagreb doo, Ilica 49, 10 000 Zagreb or e-mail: [email protected].



Postage costs are borne by the Seller.

When returning the ordered Product, the Buyer shall bear the cost of the return. If a mistake is made by the Seller or there is a mistake on the Product itself, the cost of return is borne by the Seller. The decision on responsibility for the cost is made by the Seller at its own discretion.

Terms of delivery

The Seller undertakes to send the ordered Products (hereinafter: "Shipment") through one of the courier services operating in the Republic of Croatia, within 15 working days of receiving confirmation of payment for the Product. The seller does not guarantee during delivery after delivery of the shipment to the authorized person to pick up the shipment by the courier service.

We will try to deliver all ordered Products in one package. If the above, due to the state of stock, will not be possible, the Seller reserves the right to deliver in several shipments.

Unavailable Products

Products that are not available at the time of ordering cannot be ordered. In the event that the ordered Product becomes unavailable after the order, the Seller will notify the Buyer (in writing or by phone) of the possible delivery time. The buyer can then accept a new delivery time or cancel the order. If the Buyer decides to cancel the order, the Seller will refund the money no later than 30 days after the delay. All possible refunds are made via the Seller's business account to the Buyer's bank account.

Free delivery

The delivery price is EUR 3.00 for amounts less than EUR 40.00 of the ordered value of the Product (excluding delivery), and free delivery is valid for all amounts exceeding the stated amount of EUR 40.00.

Other terms of delivery

The products will be packed in such a way that they cannot be damaged by normal handling during transport. When taking over the Shipment, the Buyer is obliged to check for any damage and immediately advertise it to the courier service employee who delivered the Shipment, ie refuse to take over the Shipment where external damage is visible.

Ordered Products in the Shipment are insured against loss in delivery.


Duration and termination of the contract (unilateral termination of the contract by the buyer)

The contract concluded by the Buyer with Cute Zagreb d.o.o. for the purchase and sale of Products and services is a one-time contract for the sale of Products or services consumed by the delivery of goods or services by Cute Zagreb d.o.o. and payment made by the Buyer, in case it is not terminated. These Terms and Conditions are an integral part of the Purchase Agreement between Cuta Zagreb d.o.o. and the Buyer.

Pursuant to the Consumer Protection Act, you are authorized to unilaterally terminate the contract without stating the reasons within 14 days from the date of delivery of the Product, or delivery of the last Product from the order.

You can download the standard information form for unilateral termination of the contract at this link.

You can terminate the contract unilaterally using the mentioned form or through any other unambiguous statement in which you express your will to terminate the contract on a permanent medium.

Right to free replacement

If in exchange for the returned Product the Buyer orders the same in a larger or smaller ready-made size, Cute Zagreb d.o.o. does not consider that the Buyer has made a unilateral termination of the contract and Cute Zagreb d.o.o. bears the cost of delivery of the replacement Product. Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment (due to use, washing or carrying) of the purchased Product as a result of handling the purchased Product, which is determined as a consumer obligation in case of unilateral termination within 14 days.



In the event that the Buyer changes the quantity and type of Product, it is considered that the Buyer has made a unilateral termination of the contract. In this case, the Customer returns the Products received to the address Ilica 49, Cute Zagreb d.o.o., 10 000 Zagreb. Cute Zagreb d.o.o. may act differently from this provision, if the action is in the interest and profit of the Buyer.

In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act and the Civil Obligations Act. We will refund your payment after the goods are returned to us. You must return the goods to us without delay, and no later than 14 days from the day you announced the unilateral termination of the contract.

According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the goods if he exercises his right to unilateral termination of the contract, and if the buyer wishes, he can contact Cute Zagreb d.o.o. to the number +385 97 742 7219 or e-mail address [email protected] in order to obtain information on the manner, possibilities and conditions of returning the Product by Cute Zagreb d.o.o. The buyer is responsible for the packaging of the package that is returned, in case of damage to the package, Cute Zagreb d.o.o. will draw the attention of the delivery person to the damage to the packaging and will not pick up the package.

Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the purchased Product resulting from the handling of the purchased Product, which is determined as a consumer obligation in case of unilateral termination of the contract within 14 days.

Cute Zagreb d.o.o. recommends to its customers when taking over the Product in connection with the unilateral termination of the contract within the legal period of 14 days:

- if the packaging is damaged, do not take over the Product, but draw the supplier's attention to the damage to the packaging and ask the Product to return Cute Zagreb d.o.o .. IF THE BUYER DOES NOT ADVERTISE DAMAGE TO

In case the customer orders the goods and refuses to accept them without reason (packaging is not damaged), Cute Zagreb d.o.o. has the right to deduct from the amount of the purchase price paid the amount of direct costs of returning the Product. Cute Zagreb d.o.o. is responsible for material defects of items sold on its website in accordance with positive regulations, especially the Law on Obligations of the Republic of Croatia.

If there is a material defect, Cute Zagreb d.o.o. will, according to the provisions of the Law on Obligations, depending on the wishes of the Buyer:

Eliminate the shortcoming at your own expense
Replace the Product with a new one without defects
To lower the price
Organize the return of the damaged Product at your own expense and return the money


Promotions do not apply to existing orders and cannot be combined with other promotions and discounts.


The Buyer may submit his written complaint in terms of Article 10 of the current Consumer Protection Act to the following address:

Cute Zagreb d.o.o.
Ilica 49.
10,000 Zagreb

or by e-mail: [email protected].

Exclusion of liability

The seller does not guarantee the safety or correctness of the online purchase of products through the E-commerce services of Zagrebačka banka for online shopping.

Seller reserves the right to make typographical errors. In case of a wrong price or text in the online store www.cute.hr, the relevant price or text will be communicated by the operator, ie the employee of Cute Zagreb d.o.o.

The Seller has the right to change the Terms of Business at any time as well as the right to terminate access to the site Cute.hr without prior notice. In order for the Buyer to be aware of possible changes to the Terms of Business, the Buyer is obliged to read the Terms of Business from time to time. By using the Cute.hr site by the Buyer, it is understood that the Buyer is aware of all changes and that the Buyer understands and accepts them. If the Buyer does not agree with the Terms of Business or is a minor and without the consent of the legal representative, he will refrain from using the Cute.hr website. Seller excludes liability for any damage caused to Buyers or third parties as a result of such changes.